FAQ
Questions, answered.
Booking
Choose a service, a professional if you have a preference, then a date and time. A deposit secures your appointment and you will receive confirmation by email, with reminders before you visit.
Yes. Reschedule or cancel free of charge up to 24 hours before your appointment using the link in your confirmation. Inside 24 hours the deposit is retained.
Join the waitlist for your preferred professional, date and time range. We will notify you as soon as a slot opens.
Deposits & payments
Appointments are long and personal, and a deposit lets us keep the time entirely for you. It is deducted from your final balance, which is settled at the studio.
Deposits can be paid by Mobile Money or card. The remaining balance is settled at the studio.
Services & preparation
Arrive with hair washed, detangled and stretched. If you would prefer us to prepare your hair, add a Hair Wash when booking and we will allow the extra time.
You may bring your own or request studio-supplied hair when booking or at consultation. Studio hair is charged separately.
The studio
The studio is designed to be calm and private. One companion is welcome in the lounge; please let us know when booking.

Still wondering?
Message the studio on WhatsApp, or go ahead and book. You can reschedule online if plans change.